Returns & Refunds Policy
We want you to be completely satisfied with your purchase from thenorthpolechristmas.com. If you’re not happy with your order, we’re here to help.
Returns Eligibility
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. You must initiate your return within 30 days of receiving your order.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products
- Gift cards
- Seasonal or holiday items after the relevant holiday has passed
How to Initiate a Return
To start a return, please visit our website at thenorthpolechristmas.com and follow the instructions in the Returns section. You’ll need your order number and the email address used to place the order.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 7–10 business days.
Shipping Costs
Shipping costs are non-refundable. If you’re returning an item due to an error on our part, we’ll cover the return shipping costs. Otherwise, you’ll be responsible for return shipping fees.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately via our website. We’ll arrange for a replacement or refund as quickly as possible.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, reach out to us through our website.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for a different one, you’ll need to return the original item and place a new order.
Gift Returns
If the item was marked as a gift when purchased, the refund will be issued to the original purchaser.
Need Help?
For any questions about our Returns & Refunds Policy, please visit our website for assistance.